Privacy Policy

Last Updated: June 2026.

This Privacy Policy explains how Jackpot Mobile (referred to as "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our services. We are committed to ensuring your privacy is protected and that your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

To provide our gambling services, we must collect and process certain personal information. The types of data we collect include:

  • Identity Data: Full name, date of birth, and gender.
  • Contact Data: Email address, residential address, and phone number.
  • Financial Data: Payment card details, bank account information, and e-wallet identifiers used for deposits and withdrawals.
  • Verification Data: Copies of passports, driving licences, utility bills, or other documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
  • Technical Data: IP address, browser type, device information, and login data.
  • Usage Data: Information about how you interact with our website, games, and betting history.
  • Safer Gambling Data: Records of your play patterns, deposit limits, and any interactions regarding responsible gambling or self-exclusion status.

Lawful Basis for Processing

We process your personal data based on the following legal grounds under the UK GDPR:

  • Performance of a Contract: Processing is necessary for the administration of your player account and to provide you with our gambling services.
  • Legal Obligation: We are required to process data to comply with our licence conditions as set by the UK Gambling Commission (UKGC), including age verification and financial crime prevention.
  • Legitimate Interests: We use data to improve our services, ensure website security, and prevent fraud, provided these interests are not overridden by your data protection rights.
  • Consent: Where you have explicitly opted-in to receive marketing communications.

How We Use Your Data

We use your information for the following purposes:

  • To set up, manage, and verify your account.
  • To process your financial transactions (deposits and withdrawals).
  • To conduct mandatory regulatory checks (KYC/AML) to prevent fraud and money laundering.
  • To provide you with a personalised gaming experience.
  • To monitor and promote safer gambling, including identifying signs of problem gambling.
  • To communicate with you regarding your account, updates to our terms, or promotional offers (where you have consented).
  • To resolve customer support queries sent to [email protected].

Disclosure and Sharing of Data

We treat your data with the utmost confidentiality. We may share your information with:

  • Service Providers: Third parties who perform essential tasks on our behalf, such as payment processors, identity verification services, and IT support.
  • Regulatory Bodies: We may be required to share data with the UK Gambling Commission or other law enforcement agencies when compelled by law.
  • Fraud Prevention Agencies: To protect our services and users from criminal activity.
  • Group Companies: Where necessary for operational or administrative purposes.

We ensure that any third party with whom we share your data is contractually bound to maintain the security and confidentiality of your information in accordance with UK data protection laws.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Under UKGC regulations, we are often required to maintain records of your identity and transaction history for a minimum of five years after your account is closed, even if you exercise a right to erasure.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your data, though this is subject to our legal obligations to retain specific records for regulatory purposes.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
  • Right to Object: You can object to our processing of your data, particularly for marketing purposes.
  • Right to Withdraw Consent: Where you have provided consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

Security of Your Information

We implement industry-standard security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, or disclosed. This includes the use of encryption, firewalls, and restricted access protocols. While we strive to protect your data, please be aware that no internet transmission is entirely secure, and you provide information at your own risk.

Responsible Gambling and Safety

We are dedicated to providing a safe environment. We may monitor your activity to identify risks associated with problem gambling. If we identify such risks, we may contact you or restrict your access to our services. We strongly encourage players to use resources such as GamCare or BeGambleAware if they are concerned about their gambling habits. These organisations provide confidential support for those affected by gambling-related harm.

Changes to This Privacy Policy

We keep our privacy policy under regular review. Any updates will be posted on this page, and where appropriate, we will notify you by email. We encourage you to check this page periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

Email: [email protected].

If you are unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.