Responsible Gambling

At Jackpot Mobile, we believe that entertainment should always remain a positive, controlled, and enjoyable experience. We are fully committed to providing a safe, secure, and transparent environment for all our players. While we want you to enjoy our range of games, we also recognize that for some, gambling can become more than just a pastime.

Our commitment to your well-being is anchored in the belief that you should only ever gamble with money you can afford to lose. We operate under the strict regulations set forth by the United Kingdom Gambling Commission (UKGC), which ensures that we adhere to the highest standards of player protection and social responsibility.

Recognizing the Signs

Gambling should be a form of entertainment, not a way to make money or escape life’s problems. It is helpful to periodically assess your relationship with gambling. You might be experiencing difficulty if you:

  • Spend more time or money than you originally intended.
  • Find yourself gambling to "chase" losses or recover funds.
  • Borrow money or sell personal items to fund your gameplay.
  • Feel anxious, stressed, or irritable when you are not gambling.
  • Neglect your work, education, family, or personal responsibilities.
  • Find that gambling has become the primary focus of your daily life.

If any of these points resonate with you, please consider taking a break or utilizing the support tools we have made available.

Your Toolkit for Control

We provide a suite of player-centric tools designed to help you maintain control over your gaming activity. You can access these settings through your account dashboard at any time.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your budget. You can set limits on a daily, weekly, or monthly basis. Once you reach your pre-determined limit, you will be unable to make further deposits until the specified time period has passed. We encourage you to set these limits as soon as you open your account.

Cooling-Off Periods

If you feel that you need to take a short break from our platform, you can initiate a cooling-off period. This allows you to restrict access to your account for a duration of 24 hours, one week, or one month. During this time, you will not be able to log in or engage in any gaming activity, and you will be excluded from our marketing communications.

Reality Checks

To help you keep track of how long you have been playing, our platform features a reality check function. You can set a time-based reminder that will pop up during your session, displaying how long you have been active and the total amount you have wagered. This serves as a helpful prompt to pause, evaluate your session, and decide whether you wish to continue.

Self-Exclusion

If your gambling is no longer fun and you feel you need a longer, more permanent break, we offer a comprehensive self-exclusion service. Self-exclusion is a formal process that allows you to block access to your account for a minimum of six months, up to several years.

Once you request self-exclusion, we will:

  • Close your account and prevent you from accessing it.
  • Ensure that no further marketing materials or promotional offers are sent to you.
  • Take all reasonable steps to prevent the opening of any new accounts in your name.

We strongly advise that if you choose to self-exclude from Jackpot Mobile, you should also consider doing the same with any other gaming operators you use.

External Support and Resources

You are never alone, and there is professional support available for anyone struggling with gambling-related issues. If you or someone you know is concerned about gambling behavior, we highly recommend contacting the following specialized organizations in the United Kingdom:

  • National Gambling Helpline: This is a free, confidential service available 24 hours a day, 7 days a week. Trained advisors can provide advice, support, and signposting to further treatment options.
  • GamCare: As the leading provider of information, advice, and support for anyone affected by gambling harms, GamCare offers online chat services, forums, and a self-assessment tool to help you understand your situation.
  • Gamblers Anonymous: This organization offers a recovery program based on a fellowship model, where individuals share their experiences and support one another in staying away from gambling.
  • GAMSTOP: This is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. Registering with GAMSTOP is a significant step if you feel you need to restrict your access to all online operators simultaneously.

Protecting Minors

The law in the United Kingdom is very clear: it is illegal for anyone under the age of 18 to gamble. We take this responsibility extremely seriously. We perform age verification checks on all accounts to ensure our players are of legal age.

We encourage parents and guardians to take proactive steps to prevent minors from accessing gambling sites:

  • Use parental control software to filter or block access to gambling websites on shared devices.
  • Keep your login credentials, payment details, and passwords secure and out of reach.
  • Monitor your children's internet usage and educate them on the risks of gambling.

Responsible Marketing

We are dedicated to ensuring that our marketing communications are transparent, honest, and targeted only at individuals of legal age. We do not promote gambling to minors or vulnerable individuals. You have the right to opt out of all promotional emails, SMS, or other marketing materials at any time through your account settings or by contacting our customer support team.

Our Staff Training

All members of our customer support and management teams receive regular training on responsible gambling. They are equipped to identify signs of problematic behavior and are prepared to offer guidance on using our control tools or provide information on external support services. If you feel you need to speak to someone, our support team is trained to listen and assist you with care and confidentiality.

Remember, gambling should always be kept in perspective. If you are ever unsure about your spending or find that you are not enjoying the experience, please reach out to our team or contact one of the support organizations listed above. Your health and well-being are always our top priority.