Terms & Conditions

Last Updated: June 19, 2026.

These Terms and Conditions constitute a legally binding agreement between you and Jackpot Mobile. By accessing, using, or registering an account on our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Account Registration

To use the services provided by Jackpot Mobile, you must meet the following eligibility criteria:

  • Age Requirement: You must be at least 18 years of age. It is a criminal offense for anyone under the age of 18 to gamble in the United Kingdom. We perform age verification checks and reserve the right to suspend your account until satisfactory proof of age is provided.
  • Jurisdiction: You must be a resident of the United Kingdom. We do not accept registrations from individuals residing outside of the UK.
  • Account Ownership: You are permitted to open only one account. We reserve the right to close duplicate accounts.
  • Accuracy of Information: You agree to provide accurate, current, and complete information during registration. You must update your profile immediately if any information changes.

Account Rules and Security

You are responsible for the security of your account credentials.

  • Confidentiality: You must keep your username, password, and any other security information confidential. Any activity conducted through your account will be considered your responsibility.
  • Prohibited Activities: You agree not to use the platform for any fraudulent, illegal, or illicit activities. This includes, but is not limited to, money laundering, collusion, or the use of automated software (bots) to manipulate games.
  • Account Suspension/Closure: We reserve the right to suspend or terminate your account at any time if we suspect a violation of these terms, fraudulent behavior, or for regulatory compliance reasons.

Bonuses and Promotions

All bonuses and promotions are subject to specific terms and conditions.

  • Wagering Requirements: Unless otherwise stated, all bonuses are subject to wagering requirements before funds can be withdrawn.
  • Bonus Abuse: We define bonus abuse as manipulating the system to gain an unfair advantage. This includes, but is not limited to, opening multiple accounts to claim welcome offers. We reserve the right to void any winnings derived from bonus abuse.
  • Eligibility: Certain payment methods may be excluded from bonus eligibility. Please check the specific terms of each promotion.

Deposits and Withdrawals

We provide secure methods for managing your funds in compliance with UK financial regulations.

  • Payment Methods: We accept major debit cards, e-wallets, and other payment methods authorized for use in the UK. We do not accept credit card payments for gambling activities, in accordance with UKGC regulations.
  • Source of Funds: As part of our anti-money laundering (AML) obligations, we may request documentation to verify your source of funds. Failure to provide such documentation may lead to account suspension.
  • Withdrawal Limits: Withdrawal requests are processed in accordance with our internal security procedures. We reserve the right to withhold payments if we suspect fraudulent activity or if pending verification checks are incomplete.

Responsible Gambling

Jackpot Mobile is committed to providing a safe and responsible gaming environment. We operate in full compliance with the standards set by the UK Gambling Commission (UKGC).

  • Tools for Control: We provide various tools to help you manage your gambling, including: Deposit Limits: You can set daily, weekly, or monthly limits on your deposits. Reality Checks: You can set reminders to track the time you spend playing. Time-Outs and Self-Exclusion: If you feel you need a break, you can trigger a temporary time-out or a formal self-exclusion for a specified period.
  • Support Resources: If you are concerned about your gambling habits, please visit our dedicated Responsible Gambling page for links to support organizations such as GamCare or GambleAware.
  • Underage Gambling: We utilize robust systems to prevent underage access to our platform. If you share your device with minors, we strongly recommend using parental control software.

Anti-Money Laundering (AML) and Regulatory Compliance

Jackpot Mobile is regulated by the United Kingdom Gambling Commission (UKGC). We are legally required to prevent the use of our services for money laundering or terrorist financing.

  • Know Your Customer (KYC): We are required to verify the identity and address of every customer. This may involve electronic checks against third-party databases or requesting physical copies of identification documents.
  • Reporting: We are legally obligated to report any suspicious transactions to the National Crime Agency (NCA) and relevant financial authorities without prior notification to the user.

Dispute Resolution

We aim to provide a fair experience for all users. If you have a complaint regarding our services, please follow this process:

  • Initial Complaint: Please contact our support team at [email protected]. We aim to resolve all complaints within 8 weeks.
  • Alternative Dispute Resolution (ADR): If your complaint remains unresolved after following our internal procedures, you may escalate the issue to an independent ADR provider approved by the UKGC. Our commitment to ADR ensures that you have access to impartial adjudication.

Intellectual Property and Limitation of Liability

  • Intellectual Property: All content on this platform, including software, text, graphics, and logos, is the property of Jackpot Mobile or its licensors and is protected by copyright laws.
  • Limitation of Liability: To the fullest extent permitted by law, Jackpot Mobile shall not be liable for any direct, indirect, or consequential loss arising from your use of the platform. Gambling carries inherent financial risks, and you acknowledge that you use our services at your own risk.

General Provisions

  • Changes to Terms: We reserve the right to amend these terms at any time. Significant changes will be communicated to you via your registered email address or via an on-site notification.
  • Governing Law: These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  • Contact Information: For any inquiries, please contact us at [email protected].